Salon Policies

BEFORE YOUR APPOINTMENT

Please review your appointment details carefully after booking. If anything looks incorrect, email us at info@powderbeautyco.com as soon as possible.

Your appointment should include any removal, extensions, nail art, design, or add-ons you plan to receive. If these aren’t included in your booking, we may not have enough time to add them during your visit.

As a healthy, natural, and non-toxic nail salon, Powder Beauty Co. does not work with acrylic.

CANCELLATIONS + CHANGES

We understand that plans change. Because Powder is a boutique salon and appointment times are reserved specifically for each guest, adequate notice allows us to protect our team’s schedules and offer that time to someone else.

If you need to cancel, reschedule, downgrade, or otherwise change your appointment, please do so through Fresha or email info@powderbeautyco.com.

For emergencies or time-sensitive changes, please call or text 323-546-5540.

CURRENT CANCELLATION TERMS

  • Less than 48 hours’ notice: 50% of the reserved service amount if the appointment is rescheduled at the time of cancellation

  • Appointments booked within 24 hours are considered final, unless canceled within 2 hours of booking

  • No-shows: 100% of the reserved service amount

This policy applies to appointments booked online, by phone, or in person. Documented emergencies may be considered on a case-by-case basis.

Repeated late cancellations or no-shows may result in the inability to book future services at Powder.

LATE ARRIVALS

Please plan to arrive on time so we can give you the full experience you booked.

Guests arriving 5–15 minutes late may receive an abbreviated service while still being charged for the full appointment.

Arrivals more than 15 minutes late may need to be rescheduled depending on your technician’s schedule and may be subject to a 50% cancellation fee.

If we’re able to move you into another service of equal or greater value beginning within 30 minutes of your original appointment, the cancellation fee will be refunded.

LOCATION

Powder Beauty Co. is located at ROW DTLA in the Arts District:

777 S. Alameda St., Unit 146
Los Angeles, CA 90021

ROW DTLA is home to restaurants, shops, and other businesses, so there’s plenty nearby if you’d like to make a day of your visit.

PARKING + ARRIVAL

Parking in the ROW DTLA garage is free for the first 2 hours. Beyond that, validation is available.

Look for the large gray parking structure off Alameda Street with “ROW, Shop, Dine & Explore” painted on it.

We recommend allowing a few extra minutes to park and walk to the salon.

From the garage, head toward Market Row and cross the main courtyard. Powder is located near Scent Bar and Gladys Tamez Millinery Hat Store, with a large purple blade sign outside.

CHECK-IN

When you arrive, have a seat on either the indoor or outdoor bench. Our host or your technician will greet you and get you settled as soon as they’re ready for you.

PAYMENT

We accept:

  • Visa

  • Mastercard

  • Discover

  • American Express

  • Powder Beauty Co. gift cards

  • Cash, Venmo, Zelle

Checks are not accepted.

A valid credit card is required on file to reserve an appointment.

GRATUITY

Tips can be given directly to your technician via cash, Venmo, or Zelle. Please note that we do not carry change.

HEALTH + MEDICAL CONSIDERATIONS

If you have a medical condition, allergy, pregnancy, carpal tunnel, or other concern that may affect your service, please email info@powderbeautyco.com before your appointment so we can make appropriate accommodations when possible.

For the health and safety of our guests and team, we cannot perform services when visible signs of a communicable condition are present, including nail fungus or athlete’s foot.

NAIL FIXES, CHIPS + LIFTING

We stand behind our work.

If you experience a chip, lifting, or another issue within:

  • 3 days for standard polish

  • 7 days for Dazzle Dry, gel, or dip powder

Please email info@powderbeautyco.com with a photo and your appointment date and time.

Powder does not issue refunds for completed services. If you report a legitimate concern within the applicable timeframe, we’ll work with you to correct the affected nails.

Requests made outside the 3–7 day window will be treated as a new service and charged at the regular rate.

PREFERRED TECHNICIAN

We’ll always do our best to honor your requested technician. In the event they become unavailable, we may pair you with another team member who is a strong fit for your service.

STAFF EMERGENCIES

Occasionally, a technician may have an unexpected emergency or illness.

If this happens, we’ll contact you as soon as possible and do our best to reschedule you for the same day. If we’re unable to accommodate you that day and need to move or cancel your appointment, you’ll receive 15% off your next visit for the inconvenience.